One of our clients from the IT industry was facing a consistent challenge in maintaining branch team performance. They sought to tackle this issue through a strategic intervention aimed at enhancing employee engagement and performance.

Intervention

To address the issue of inconsistent branch team performance, we conducted a comprehensive engagement survey (P5, Well-being, leader, manager, HR).

This holistic approach allowed us to identify critical areas for improvement within the organization.

Main Issues Identified

• Lack of respect for individuals
• Tension between credit and sales teams
• Lack of a culture of listening

Correction

In response to the identified issues, we helped the client implement corrective measures aimed at fostering a high-performing team.

Our analytics capability helped in predicting performance and attrition and prescribed AI-driven action plans to managers, leaders, and the organization, enabling a focused approach toward engaging teams.

A Manager Transformation Program was rolled out to train managers effectively to engage their teams and maximize performance.

Outcome

Achieved a 30% increase in revenue across all branches.