We helped our client from the NBFC industry enhance sales by 30% by working on the engagement of branch teams.

Intervention

To address the issue of inconsistent branch team performance, we conducted a comprehensive engagement survey (P5, Well-being, leader, manager, HR) with the help of our AI Consultant – Kyara.

We identified teams at risk, non-performing teams, and country club teams, and optimized insights to help the firm customize action plans.

This holistic approach allowed us to identify critical areas for improvement within the organization.

Main Issues Identified

• Misalignment between the credit and sales teams
• Ability of frontline managers to manage teams
• Lack of a culture of listening

Kyara analyzed the results using our predictive analytics capability and generated AI-driven action plans. She also assisted managers and leaders in implementing these action plans to enhance engagement and performance across teams.

A Manager Transformation Program was rolled out to train managers effectively to engage their teams and maximize performance.

Outcome

Achieved a 30% increase in revenue across all branches.