Situation

An 80-plus-year-old company was facing low productivity in one of its discreet manufacturing business units. The business unit was failing to acquire new clientele and started to lose existing clients, resulting in a falling market share.

Intervention

We carried out a comprehensive engagement survey for their management staff and workers/technicians. The analysis helped the client identify the concern areas. The disengagement of workers/technicians at the assembly line and maintenance was impacting production and services.

To engage the workers/technicians and improve their performance, we suggested actions at the leadership and managerial levels. Leaders needed to focus on effectively communicating business direction, people-focused initiatives, and culture.

Managers were required to provide constructive feedback, instant recognition to their team members, listen proactively, and provide opportunities for learning and growth.

Benefits

As a result of the intervention, the client improved delivery timelines and service quality, leading to a better customer experience. Attrition also dropped below the industry average.